Learn and practice the art and skill of deep listening– an essential skill for effective communication, facilitation, managing disputes, and life in general.
Having trouble hearing the good news? This key communications skill enables you to sift through the weeds of language and get to the real message being “said.” Once you can do this, you will cull the positive and be able to turn straw into gold! Have doubts? Think back to the famous scene in Mary Poppins when she is about to be fired by Mr. Banks, but instead turns his complaints into an outing with his children—an activity that transforms his and his children’s lives. Mary Poppins absolutely understood language laundering to achieve positive, transformational results! You can, too.
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